Month: August 2018

  • What the Heck is a Core Values Speech?

    August 20, 2018

    Once your leadership team discovers your company’s Core Values, it’s time to start using them to lay the foundation of your organization’s culture. To do that, you must have a compelling Core Values Speech. If your Core Values are the bricks that form the foundation, the Core Values Speech is the mortar. Without an effective […]

  • 3 Ways to Measure the Effectiveness of Your Processes

    August 16, 2018

    Congratulations! You’ve documented your company’s core processes. It’s a big undertaking for teams to simplify and document their processes. The next step is to roll them out to everyone in the company and get them followed by all. But how do you do that? Developing A Scorecard You should be measuring the performance of your […]

  • Why Employees Resist Process (and What To Do About It)

    August 10, 2018

    “It’s consistency, not smiles that keep customers coming back.” Well-documented processes, that are followed by all, ensure consistency for your customers and scalability of your business. However, it’s one thing to document a process but another thing entirely to have it followed by all. Embracing something new, such as a process, doesn’t come easily to […]

  • The Four Delusions of Success

    August 3, 2018

    In his book, What Got You Here Won’t Get You There, Marshall Goldsmith points out that the fundamental beliefs that drive our success can also make us resistant to change. We overestimate our contributions and sometimes take credit for things that others have accomplished while often ignoring our own shortcomings. These delusions are the result […]